Pilates Wedge Cushion

Pilates Wedge Cushion

The Pilates Wedge Cushion is thoughtfully designed to provide extra comfort and support while using a reformer. Its slightly elevated positioning helps reduce pressure on the back and hips, allowing for a safer and more enjoyable Pilates experience.

Crafted from high-quality materials, the cushion is both firm and soft, offering the right balance of stability and comfort. Its ergonomic design makes it easy to maintain proper alignment, so you can focus on building strength, flexibility, and overall well-being.

Whether you’re attending a class or practising at home, this versatile cushion enhances your workouts by adding comfort and adaptability to your routine.

Key Features:

• Supportive Design: Elevates the body for a more comfortable and secure position on the reformer.

• High-Quality Materials: Firm yet soft padding provides essential support for the back and hips.

• Ergonomic and Practical: Allows for modified Pilates exercises without compromising comfort or stability.

• Versatile Use: Perfect for studios or home practice, enhancing every Pilates session.

With the Pilates Wedge Cushion, you can enjoy your reformer Pilates routine with greater comfort and confidence.

Shipping Policy

Effective Date: 11 April 2026

This policy applies to purchases made from:
The Pilates Collective LTD
Company Number: 15380414
Registered Address: 20 Wenlock Road, London, England, N1 7GU
📧 hello@thepilatescollective.co

1. Delivery Timeframes

Delivery timeframes depend on product availability and will be clearly shown on each product page at the time of purchase.

In-Stock Products
Dispatched within 2–3 working days.
Delivery typically takes 3–7 working days (UK) after dispatch.

Pre-Order Products
Dispatched from the stated landing date shown on the product page.
Delivery typically takes 3–7 working days after dispatch.

Made-to-Order Products
Production time: 4–6 weeks.
Delivery typically takes 3–7 working days after dispatch.

All timeframes are estimates and may vary depending on product specification, location, and logistics.

2. Delivery Areas

We currently ship within the United Kingdom.

Delivery times may vary for:

• Remote or rural locations

• Restricted access properties

• Areas with courier limitations

For international delivery enquiries, please contact us prior to purchase.

3. Shipping Costs

Shipping is included in the product price for standard UK delivery, unless otherwise stated.

Additional charges may apply for:

• Specialist delivery requirements

• Restricted or difficult access locations

Any additional charges will be confirmed prior to dispatch.

4. Delivery Process

Due to the size and specialist nature of our products:

• Delivery may be carried out by a specialist courier or handling team

• Products may require careful positioning on arrival

• Customers must ensure suitable access and space for delivery

Failure to provide accurate delivery information may result in additional charges.

5. Tracking & Communication

Tracking details will be provided where available once your order has been dispatched.

For made-to-order or pre-order items, we will provide updates on production and estimated dispatch where possible.

6. Delays Outside Our Control

Delays may occur due to factors outside of our control, including:

• Manufacturing or supplier delays

• Shipping or courier delays

• Customs or port congestion

• Weather or global logistics disruptions

If delays occur:

• We will keep you informed where possible

• We will work to resolve issues promptly

This does not affect your statutory rights under UK consumer law.

7. Failed Deliveries

If delivery cannot be completed due to:

• Incorrect address details

• Lack of access

• Missed delivery arrangements

You may be responsible for:

• Redelivery fees

• Storage or handling charges

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate delivery information

• Ensuring appropriate access for delivery

• Being available at the agreed delivery time

9. Important Information

Due to the size and nature of our products, we strongly recommend:

• Checking product dimensions before purchase

• Ensuring your space is suitable for delivery

• Contacting us if you require guidance prior to ordering

We are happy to assist in ensuring the product is suitable for your space and requirements.

Refunds & Returns Policy

Effective Date: 11 April 2026

This policy applies to purchases made from:
The Pilates Collective LTD
Company Number: 15380414
Registered Address: 20 Wenlock Road, London, England, N1 7GU
📧 hello@thepilatescollective.co

1. Made-to-Order & Customised Products

Many of our products are made to order or configured specifically for each customer.

Under the Consumer Contracts Regulations 2013, customised or made-to-order goods may be exempt from the standard 14-day cancellation right.

Once production or preparation has begun, orders cannot be cancelled or amended.

If you wish to request a cancellation, please contact us immediately. We will confirm whether production has started and whether cancellation is still possible.

2. Your Rights if the Product is Faulty or Not as Described

Under the Consumer Rights Act 2015, you are entitled to receive goods that are:

• As described

• Of satisfactory quality

• Fit for purpose

If your product is faulty, damaged, or not as described:

• You must notify us within 30 days of delivery

• You may be entitled to a repair, replacement, or full refund

After 30 days, we may offer a repair or replacement before issuing a refund.

3. Delivery Inspection & Damage Reporting

At the time of delivery:

• You must inspect the product before signing for delivery

• Any visible damage or issues must be reported immediately and noted at delivery

Where possible:

• Delivery teams may take photographic records of condition

If an issue is reported after delivery, we will assess based on available evidence.

This does not affect your statutory rights.

4. Returns for Non-Faulty Items (Change of Mind)

Due to the size, weight, and made-to-order nature of our products, returns for change of mind are not typically accepted.

In limited cases where a return is agreed at our discretion, the conditions below will apply.

This does not affect your statutory rights.

5. Return Costs (Non-Faulty Items)

If a return is approved:

• The customer is responsible for return shipping costs

• Due to specialist handling, costs typically range between £300–£600

• Returns must be arranged through our approved collection service

6. Condition of Returned Items

Approved returns must be:

• Unused

• In resalable condition

• Complete with original packaging and accessories

We may reduce or refuse a refund if the item:

• Shows signs of use beyond inspection

• Is damaged or incomplete

• Has not been handled with reasonable care

7. Return Collection & Inspection

All approved returns must be collected using our authorised service.

Returned items will be:

• Inspected on collection

• Fully assessed at our warehouse

Refunds are issued only after inspection confirms the item meets return conditions.

8. Exclusions

We are not responsible for:

• Damage caused by misuse or incorrect assembly

• Normal wear and tear

• Damage caused by third-party handling not arranged by us

9. How to Report an Issue

To report a fault or issue, contact:

📧 hello@thepilatescollective.co

Please include:

• Order number

• Description of the issue

• Photos or video evidence

We aim to respond within 2–3 working days.

10. Refund Process

If a refund is approved:

• Refunds are issued to the original payment method

• Please allow 5–10 working days for processing

11. Important Information

We strongly recommend:

• Reviewing product specifications carefully before purchase

• Contacting us with any questions prior to ordering

• Retaining original packaging until you are satisfied with your purchase

Our team is available to help ensure the product is suitable for your space and requirements.

Have questions or need assistance? Our team is here to help! Reach out to us at hello@thepilatescollective.co, and we’ll get back to you as soon as possible.