Shipping Policy

Effective Date: 11 April 2026

This policy applies to purchases made from:
The Pilates Collective LTD
Company Number: 15380414
Registered Address: 20 Wenlock Road, London, England, N1 7GU
📧 hello@thepilatescollective.co

1. Delivery Timeframes

Delivery timeframes depend on product availability and will be clearly shown on each product page at the time of purchase.

In-Stock Products
Dispatched within 2–3 working days.
Delivery typically takes 3–7 working days (UK) after dispatch.

Pre-Order Products
Dispatched from the stated landing date shown on the product page.
Delivery typically takes 3–7 working days after dispatch.

Made-to-Order Products
Production time: 4–6 weeks.
Delivery typically takes 3–7 working days after dispatch.

All timeframes are estimates and may vary depending on product specification, location, and logistics.

2. Delivery Areas

We currently ship within the United Kingdom.

Delivery times may vary for:

  • Remote or rural locations

  • Restricted access properties

  • Areas with courier limitations

For international delivery enquiries, please contact us prior to purchase.

3. Shipping Costs

Shipping is included in the product price for standard UK delivery, unless otherwise stated.

Additional charges may apply for:

  • Specialist delivery requirements

  • Restricted or difficult access locations

Any additional charges will be confirmed prior to dispatch.

4. Delivery Process

Due to the size and specialist nature of our products:

  • Delivery may be carried out by a specialist courier or handling team

  • Products may require careful positioning on arrival

  • Customers must ensure suitable access and space for delivery

Failure to provide accurate delivery information may result in additional charges.

5. Tracking & Communication

Tracking details will be provided where available once your order has been dispatched.

For made-to-order or pre-order items, we will provide updates on production and estimated dispatch where possible.

6. Delays Outside Our Control

Delays may occur due to factors outside of our control, including:

  • Manufacturing or supplier delays

  • Shipping or courier delays

  • Customs or port congestion

  • Weather or global logistics disruptions

If delays occur:

  • We will keep you informed where possible

  • We will work to resolve issues promptly

This does not affect your statutory rights under UK consumer law.

7. Failed Deliveries

If delivery cannot be completed due to:

  • Incorrect address details

  • Lack of access

  • Missed delivery arrangements

You may be responsible for:

  • Redelivery fees

  • Storage or handling charges

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery information

  • Ensuring appropriate access for delivery

  • Being available at the agreed delivery time

9. Important Information

Due to the size and nature of our products, we strongly recommend:

  • Checking product dimensions before purchase

  • Ensuring your space is suitable for delivery

  • Contacting us if you require guidance prior to ordering

We are happy to assist in ensuring the product is suitable for your space and requirements.