Terms of Service

1. Overview
This website is operated by The Pilates Collective. Throughout the site, the terms “we”, “us” and “our” refer to The Pilates Collective. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

2. Company Information
The Pilates Collective LTD
20 Wenlock Road
London
N1 7GU
United Kingdom

For customer support, please contact:
📧 hello@thepilatescollective.co

3. Use of Our Website
You agree to use this website only for lawful purposes. You must not use this website in any way that may damage the website or impair its availability or accessibility.

4. Products & Orders
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

Products may be:

  • In stock

  • Available for pre-order

  • Made to order

Delivery timelines are clearly stated on each product page and in our Shipping Policy.

5. Pricing & Payments
All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time.

Payments are processed securely via Shopify and associated payment providers.

6. Delivery
Delivery timeframes vary depending on product type:

  • In-stock items: dispatched within 2–3 working days

  • Pre-order items: dispatched from the stated landing date

  • Made-to-order items: production time 4–6 weeks

Full details are provided in our Shipping Policy.

7. Returns & Refunds
Due to the made-to-order nature of many of our products, returns are not accepted unless items are faulty, damaged, or not as described.

This does not affect your statutory rights under UK consumer law.

For full details, please refer to our Returns Policy.

8. Intellectual Property
All content on this website, including images, text, and branding, is the property of The Pilates Collective and may not be used without prior written permission.

9. Limitation of Liability
We make every effort to ensure the accuracy of information on our website but do not guarantee that all content is error-free. We are not liable for any indirect or consequential loss arising from use of this website.

10. User Content
If you submit reviews or content, you grant us the right to use and display this content for marketing and operational purposes.

11. Privacy
Your personal data is handled in accordance with our Privacy Policy.

12. Governing Law
These Terms are governed by the laws of England and Wales.

13. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of those changes.

14. Contact
For all enquiries:
📧 hello@thepilatescollective.co